Answering Service Manager Job at Alarm Systems, Quincy, IL

cjNEVy9EZDBaeVNWTDJRODlkYkkzTjhvUlE9PQ==
  • Alarm Systems
  • Quincy, IL

Job Description

Job Description

Job Description

Salary: Starts at $22/hour based on experience

Midwest Answer is hiring a full-time Answering Service Managerto lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional supportno sales callswith a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

  • Recruiting, hiring, and onboarding new team members
  • Creating and managing staff schedules
  • Ensuring coverage for all shifts, including holidays and weekends
  • Conducting performance reviews and quality assurance
  • Supporting a collaborative and respectful team culture

Desired Skills & Qualifications

Were looking for someone who is:

  • Friendly, respectful, and professional on the phone
  • Experienced in business phone communication
  • Accurate and efficient in typing
  • Proficient with:
  • Google Chrome or Firefox
  • Email and Microsoft Office (Word, Excel, PDFs)
  • Skilled in multitasking and problem-solving
  • Able to work independently and as part of a team
  • Detail-oriented and organized
  • Experienced in team management and leadership

Compensation & Benefits

  • Vacation and Holiday pay
  • Health and dental insurance
  • 401(k) retirement plan
  • Commission opportunities for additional sales
  • Supportive team environment with flexible time-off scheduling
  • Opportunities for growth in a family-oriented company

About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationshipsespecially between our clients and their customers. Were a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. Were here so our clients dont have to be.

Job Tags

Full time, Work at office, Local area, All shifts, Flexible hours,

Similar Jobs

Search Force

Freight Broker Job at Search Force

 ...Exciting Opportunity for Ambitious Freight Brokers! Are you an active and driven Freight Broker eager to take your career to new heights? Look no further! Join our dynamic team at (HFS) and unlock your full potential in the booming logistics industry. Why Choose... 

Arise Virtual Solutions Inc.

Fintech Customer Support Representative Job at Arise Virtual Solutions Inc.

 ...Certification is now paid! If you have worked in customer services and...  ...with working outside of the home. The Arise Platform has...  ...a Fintech Customer Support Representative: Receive inbound calls...  ...through virtual channels (email, chat, video calls). No degree... 

Lensa

Amazon Fulfillment Center Warehouse Associate Job at Lensa

 ...DirectEmployers to promote this job for Amazon. Clicking "Apply Now" or "Read more" on Lensa...  ...merch, make-on-demand, customer returns, Prime Now, and general fulfillment. You will be...  ..., for our super-fast (2-hour or less) delivery service. Duties & Responsibilities... 

Arts Hacker

CFO & Co-CEO for Arts Center (Hybrid) (Madison) Job at Arts Hacker

 ...This hybrid role will involve providing strategic leadership for all finance and operations functions while partnering with the Co-CEOs and Board of Directors. Ideal candidates will have extensive experience in nonprofit management, strategic financial oversight, and...