Job Description

About the Role:

We are seeking a Bilingual Customer Service Representative fluent in English and Spanish to join our client's team. This role is responsible for delivering outstanding support to our Spanish- and English-speaking customers by phone, email, and chat. If you are a strong communicator with a passion for helping others, we'd love to hear from you!

Key Responsibilities:

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  Respond to customer inquiries in both English and Spanish across multiple channels (phone, email, chat)
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  Provide accurate information about products, services, orders, and policies
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  Resolve customer concerns efficiently and professionally
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  Document all customer interactions in internal systems
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  Collaborate with internal departments to address complex issues
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  Maintain high levels of customer satisfaction through proactive communication

Qualifications:

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  Fluent in English and Spanish (spoken and written)
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  1-2 years of experience in a customer service or call center role preferred
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  Excellent verbal and written communication skills
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  Comfortable using customer service tools, Microsoft Office, and CRM systems
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  Ability to remain calm under pressure and handle multiple priorities
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  Team-oriented, dependable, and detail-focused

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