Call Center Operator Job at HiEmployment, Honolulu, HI

cUgzYy9UOTBaeWFkS21RNC9kREowTjRuU0E9PQ==
  • HiEmployment
  • Honolulu, HI

Job Description

Job Description

Job Description

About the Role:
Do you have security or loss prevention experience and are looking for full-time work hours? Answers calls for service, deploys security resources in an effective and efficient manner, and monitors all safety and security systems in both residential and commercial properties.

Schedule : Full-time, Sunday – Saturday (need to be available on the weekends for the shift selected)

Morning: 6:00am-2:30pm

Midshift: 8:00am-4:30pm

Overnight: 10pm - 6:30am

Job type : Temp to hire

Payrate : $18/hour

Location : Honolulu, Hawaii


Job Duties:
• Monitor incoming security alerts and respond to premise (via phone) and/or authorities.
• Notify customers of any issues with their systems.

• Ability to watch multiple videos/monitors simultaneously
• Handle and bring to resolution, inquiries from customers and police regarding dispatch.
• Answer and follow-up on video alarm signals
• Record and accurately document all necessary information on accounts pertaining to calls and or/alarms received.
• Acknowledge, review, load alarm videos and images via our automation system
• Initiate outbound calls to customers, police agencies and emergency contacts.
• Provide basic support to all customers.
• Respond to questions from customers regarding alarms and procedures
• Maintain acceptable Customer Service Evaluations.
• All other miscellaneous responsibilities and other duties as assigned.

Qualifications:
• High school diploma or equivalent.
• Must be proficient in using a computer
• Prior loss prevention experience desired.
• Customer Service experience required.
• Ability to follow directives and specific procedures.
• Ability to troubleshoot and find solutions and resolutions.
• Ability to work flexible days and hours, including weekends, holidays and nightshift
• Good communication skills required.

Additional Info: At this time, we are only pursuing candidates who currently reside in Hawaii or have an immediate set relocation date. If you are currently in Hawaii/have an immediate relocation date set, please continue with the application process.

#HireMe123

Job Tags

Full time, Temporary work, Immediate start, Relocation, Flexible hours, Shift work, Sunday, Day shift, Saturday,

Similar Jobs

Arts Hacker

CFO & Co-CEO for Arts Center (Hybrid) (Madison) Job at Arts Hacker

 ...This hybrid role will involve providing strategic leadership for all finance and operations functions while partnering with the Co-CEOs and Board of Directors. Ideal candidates will have extensive experience in nonprofit management, strategic financial oversight, and... 

Search Force

Freight Broker Job at Search Force

 ...Exciting Opportunity for Ambitious Freight Brokers! Are you an active and driven Freight Broker eager to take your career to new heights? Look no further! Join our dynamic team at (HFS) and unlock your full potential in the booming logistics industry. Why Choose... 

Lensa

Amazon Fulfillment Center Warehouse Associate Job at Lensa

 ...DirectEmployers to promote this job for Amazon. Clicking "Apply Now" or "Read more" on Lensa...  ...merch, make-on-demand, customer returns, Prime Now, and general fulfillment. You will be...  ..., for our super-fast (2-hour or less) delivery service. Duties & Responsibilities... 

Arise Virtual Solutions Inc.

Fintech Customer Support Representative Job at Arise Virtual Solutions Inc.

 ...Certification is now paid! If you have worked in customer services and...  ...with working outside of the home. The Arise Platform has...  ...a Fintech Customer Support Representative: Receive inbound calls...  ...through virtual channels (email, chat, video calls). No degree...