Job Description

*Customer Service Representative - Banking Call Center (On-Site)*
*Location:* Wilmington, DE
*Training Schedule:* Monday-Friday, 8:00 AM - 5:00 PM for 4 weeks
*Work Schedule Post-Training:* On-site, 24/7 call center (nights, weekends, holidays, swing/overnight shifts possible - MUST BE FLEXIBLE)
*Job Description* Join our dynamic Customer Service Department and become a key player in delivering high-quality support to our banking clients. As a Customer Service Representative, you'll handle phone interactions, resolve problems, process account transactions, and provide product knowledge and technical assistance-all while maintaining the highest standards of professionalism and ethics.
*Key Responsibilities*
* Respond to customer inquiries via phone and enter information into a computerized database
* Provide accurate and timely account transaction support
* Deliver product knowledge and technical assistance
* Communicate issues and escalate concerns to management
* Uphold ethical standards and confidentiality
*Required Skills & Abilities*
* Strong call center customer service experience
* Ability to navigate dual monitors, phone systems, and software platforms
* Meet KPIs including call handle time, hold time, after-call work, AUX time, and attendance adherence
* Basic PC skills and data entry experience
* Ability to prioritize in a high-pressure, high-volume environment
* Decision-making within well-defined parameters
* Willingness to work flexible shifts including weekends, holidays, and overnights
*Pay and Benefits*
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Hockessin,DE.
*Application Deadline*
This position is anticipated to close on Sep 30, 2025.
h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Tags

Temporary work, Monday to Friday, Flexible hours, Afternoon shift,

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