The Chat and Email Support Representative provides prompt, accurate, and friendly assistance to customers through online chat and email. This role ensures a seamless customer experience by resolving inquiries, troubleshooting issues, and maintaining clear communication while adhering to company policies and service standards.
Respond to customer inquiries via chat and email in a timely and professional manner.
Provide accurate information regarding products, services, orders, and policies.
Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
Maintain detailed records of customer interactions and actions taken in the CRM system.
Ensure consistent and high-quality communication, representing the company professionally.
Follow up with customers to confirm resolution and satisfaction.
Meet key performance metrics such as response time, resolution rate, and customer satisfaction scores.
Stay updated on company products, promotions, and policies to provide accurate information.
Excellent written communication and typing skills.
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with chat support software (e.g., Zendesk, Intercom, LiveChat) and email management tools.
Ability to work independently and manage time effectively.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in customer support or virtual assistant roles.
Experience with CRM systems and online support platforms.
Bilingual or multilingual abilities are a plus.
Ability to work flexible shifts, including evenings or weekends if required.
Remote or office-based, depending on company policy.
Collaborative, fast-paced, and supportive team environment.
Requires reliable internet connection and a distraction-free workspace for remote roles.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career growth opportunities available.
...DirectEmployers to promote this job for Amazon. Clicking "Apply Now" or "Read more" on Lensa... ...merch, make-on-demand, customer returns, Prime Now, and general fulfillment. You will be... ..., for our super-fast (2-hour or less) delivery service. Duties & Responsibilities...
...Exciting Opportunity for Ambitious Freight Brokers! Are you an active and driven Freight Broker eager to take your career to new heights? Look no further! Join our dynamic team at (HFS) and unlock your full potential in the booming logistics industry. Why Choose...
...Certification is now paid! If you have worked in customer services and... ...with working outside of the home. The Arise Platform has... ...a Fintech Customer Support Representative: Receive inbound calls... ...through virtual channels (email, chat, video calls). No degree...
...This hybrid role will involve providing strategic leadership for all finance and operations functions while partnering with the Co-CEOs and Board of Directors. Ideal candidates will have extensive experience in nonprofit management, strategic financial oversight, and...