Job Description
Credit Union Call Center Representative I Location Yuba City, CA :
***THIS IS AN ON-SITE ROLE IN YUBA CITY, CA
Summary : Takes a team role in the department to maintain a positive working environment and provides the best possible member service while minimizing losses and errors. Use judgment and knowledge based on training to interpret policies and procedures.
Essential Functions
- Proven telephone etiquette.
- Ability to work well under pressure with multiple projects and deadlines.
- Working time is spent as follows:
- 90% of total working time is spent on the phone using the following equipment:
- 10% of total working time is spent:
- Researching member questions.
- Preparing and mailing member correspondence.
- Posting incoming mail.
- Must be able to perform the following functions: Continuous sitting or standing for up 7 hours per day, intermittent bending and walking for 1 hour per day.
- Must be able to perform light work lifting, carry and/or pushing objects up to 25lbs.
- Must work well under pressure, meeting multiple and sometimes conflicting deadlines. Must always demonstrate cooperative behavior with colleagues and supervisors. Must be able to follow a flexible schedule.
Duties and Responsibilities :
- Maintain a high standard of member service in the department.
- Takes ownership of work.
- Maintain a high level of productivity in the department.
- Practice proactive selling.
- Know and adhere to policies, procedures, and security controls.
- Processes member requests and adjusts accounts when necessary.
- Engage in ongoing training.
- Contribute to regularly scheduled department meetings and team efficiency.
- Utilize tact and experience-based knowledge to resolve member complaints and explain specific policies and procedures.
- Practice proper security and processing controls for negotiable items.
- Responsible for timely processing of mail, email action requests and inter-office courier bags.
- Ensure that all mailed information is complete and in accordance with established policies and procedures and proper records are accurately maintained.
- Evaluate current department procedures and make recommendations for change and improvement.
- Must be able to actively listen to resolve most minor member issues without needing assistance from supervisor.
- Perform other duties as assigned by supervisor.
- High school diploma or equivalent.
- Excellent telephone and communication skills.
- Accuracy with numbers. Detail-orientated.
- Proven ability to work effectively and cooperatively with public and co-workers.
- Must demonstrate proficiency in all current Call Center programs, such as but not limited to,
- Teller Navigator or current Core System, Shore-Tel, or current Phone system, Chat On-Line, Visa On-Line, SWBC On-Line Payments, Architect, Zelle, Card Valet, Mobile Banking, Client Central, etc.
- Must be able to adhere to a flexible schedule, including nights and weekends.
Salary: $18.46 - $19.68
Job Tags
Full time, Work at office, Flexible hours, Night shift,