Job Description
Join to apply for the Customer Relations Associate role at Cabela's
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Join to apply for the Customer Relations Associate role at Cabela's
POSITION SUMMARY:
The Customer Relations Associate performs various Customer Service activities, including greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and providing information and direction to customers.
ESSENTIAL FUNCTIONS:
Secures all firearms brought into the store with trigger locks.
Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
Greets all customers as they enter the store in a friendly and outgoing manner.
Handles customer's merchandise returns; completes refund / exchange paperwork.
Sorts returns by category and returns to the proper area.
Sells appropriate Hunting and Fishing Licenses.
Handles and administers all incentive and reward programs.
Remains product knowledgeable.
Remains aware of advertised sales.
Keeps work area clean, neat, and well stocked with supplies.
Follows all Company Policies and Procedures.
Provides a legendary experience for every customer by assisting in making buying decisions, including:
Identifying and evaluating customers' needs
Making product recommendations based on this analysis
Promoting programs including CLUB Membership, VOC, and In-Store Pick-up
All other duties as assigned.
EXPERIENCE/QUALIFICATIONS:
High school diploma or equivalent experience required.
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to calculate discounts and make change.
Ability to communicate in a friendly and professional manner.
Ability to establish and maintain effective working relationships.
Ability to operate computerized POS system.
TRAVEL REQUIREMENTS: N/A
PHYSICAL REQUIREMENTS:
Constantly stand and/or walk during shift.
Constantly communicate with others.
Repeat motions involving wrists, hands, and fingers.
Occasionally ascend or descend ladders, stairs, ramps.
Work in low or high temperatures occasionally.
Work in noisy environments occasionally.
Light work including lifting/moving objects up to 20 pounds constantly, and up to 100 pounds or more with team lift occasionally.
Independent judgment:
Performs tasks under general supervision, using established procedures. Makes recommendations to improve work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, restaurants, resorts, and attractions including:
Medical, Dental, Vision
Health Savings & Flexible Spending Accounts
Voluntary benefits
401k
Paid holidays, vacation, sick time
Bass Pro Cares Fund and more
Bass Pro Shops is an equal opportunity employer. For accommodations, contact hrcompliance@basspro.com.
#J-18808-Ljbffr Cabela's
Job Tags
Holiday work, Full time, Flexible hours, Shift work,