Job Description
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois on a contract basis. This hybrid position involves providing technical support to internal users, including senior executives and attorneys. If you have strong communication skills, technical expertise, and enjoy delivering exceptional support, we encourage you to apply.
Responsibilities:
• Provide desktop support for internal users, ensuring smooth operation of systems such as Outlook, Teams, and NetDocs.
• Manage and troubleshoot issues related to Office 365 and Azure Active Directory.
• Offer technical assistance to senior executives and attorneys, maintaining a high level of professionalism.
• Configure, maintain, and support desktop hardware and software environments, including imaging PCs and workstations.
• Resolve technical issues related to Windows 10 in a timely and efficient manner.
• Collaborate with team members to implement solutions and improve user experience.
• Ensure all support tickets and requests are documented and addressed promptly.
• Maintain and update Active Directory accounts as needed for internal user access.
• Provide guidance and training to end-users to enhance their understanding of tools and systems.
• Monitor system performance and identify opportunities for improvement.
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