Job Description

Job Description

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Wayne, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to provide technical expertise and support for end-users while ensuring smooth IT operations. The role involves hands-on troubleshooting, system management, and assisting with hardware and software setups.

Responsibilities:
• Deliver Level 1 and Level 2 technical support for end-users, including resolving password issues, configuring devices, and troubleshooting Office 365 and Microsoft Entra ID.
• Manage endpoints using tools like Intune and Jamf, ensuring proper patching and maintenance for Windows and Mac systems.
• Provide application support for Microsoft 365 products such as Exchange, SharePoint, and Teams, as well as Jira and Confluence.
• Diagnose and resolve basic network issues, including Wi-Fi connectivity, cabling, and printer or network device accessibility.
• Set up and maintain audiovisual equipment, including meeting room panels and other related devices.
• Facilitate on-site onboarding processes, including workstation setup, account creation, and IT orientation for new hires.
• Handle provisioning and distribution of small hardware items like keyboards, mice, docking stations, and headsets.
• Document incidents, changes, and escalations thoroughly to ensure proper tracking and resolution.• Proven experience with PC desktop and workstation setup and support.
• Proficiency in Active Directory for account management and troubleshooting.
• Solid understanding of desktop hardware and maintenance.
• Expertise in Microsoft Windows 10 and Office 365 applications.
• Familiarity with desktop imaging processes and tools.
• Knowledge of network connectivity troubleshooting, including Wi-Fi and cabling.
• Experience with Microsoft Entra ID and related systems.
• Strong communication skills and ability to work effectively in a collaborative environment.

Job Tags

Permanent employment, Contract work, Work at office,

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