Facility Coordinator Job at Pleasant Valley Corporation, Medina, OH

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  • Pleasant Valley Corporation
  • Medina, OH

Job Description

Job Description

Job Description

Responsibilities

  • Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
  • Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
  • Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
  • Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
  • Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

  • One to three years of related experience and a high school diploma, GED, or college certificate required.
  • At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
  • Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
  • Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
  • Basic knowledge of construction and general trades is a plus.
Company Description

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

Company Description

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

Job Tags

For subcontractor,

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