Job Description

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Join Our Team as a Security General Manager - Events!

Why Work for BEST Crowd Management?

Since 2009, BEST Crowd Management has grown from a single account to the largest event provider in the U.S., partnering with top-tier clients in sports and entertainment. We manage venues, staff, and security operations, aiming to create memorable guest experiences through safety and professionalism. With presence in 34 markets, we offer a dynamic environment where your expertise can thrive. Join us to be part of a team that values professionalism, responsiveness, and tackling unique challenges while maintaining a boutique approach.

About The Role

We seek a dynamic General Manager (Security) to lead our operations in Minneapolis, MN. Your goal: optimize efficiency, drive profitability, and lead the team effectively.

Compensation: $90,000 - $100,000/year

Work Location: Minneapolis, MN

Benefits include Medical, Dental, Vision, 401(k), Employee Assistance, Paid Time Off

Key Responsibilities

• Operations Management: Oversee planning, business qualification, event review, and profitability. Ensure customer satisfaction.
• Strategy Development: Implement strategies to improve execution and add value cost-effectively.
• Communication: Set goals, communicate with the team, and maintain records for reporting.
• Contract Execution: Manage costs, labor, scheduling, invoicing, and collections.
• Customer Engagement: Meet clients regularly to ensure needs are met and gather feedback.
• Team Leadership: Mentor staff, plan work, recruit, and train.
• Travel: Up to 25% travel required.
• Additional Duties: Perform other tasks as needed.

Skills And Competencies

• Management Skills: Proven ability to oversee operations.
• Customer Focus: Strong commitment to client satisfaction.
• Communication: Excellent oral and written skills.
• Leadership: Ability to guide and mentor teams.
• Initiative: Proactive in seeking new opportunities.
• Adaptability: Respond effectively to change.
• Responsiveness & Professionalism
• Customer Service: Build and maintain a service-oriented staff.
• Problem-Solving: Resolve issues quickly with creative solutions.
• Performance Under Pressure: Maintain high standards in critical situations.

Qualifications

• Education: Bachelor’s degree or equivalent experience.
• Experience: At least three years in operations or related fields; preferred experience in event staffing, security, or sports management.
• Background Check: Must pass a background check.

Physical And Mental Demands

• Ability to sit, stand, walk, talk, hear; occasional physical tasks and outdoor work; lift up to 25 pounds; specific vision abilities required.

Working Environment

• Office-based with frequent outdoor event work; accommodations available for disabilities.

Join our team and lead us to new heights! Apply today!

Our policy: We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, veteran status, or disability, in compliance with applicable laws.

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