Job Description

Job Description

Job Description

JOB TITLE: Health Information Associate

Fair Labor Standards Act (FLSA) Status: Non-exempt

Reports to: Data Quality Manager

JOB SUMMARY: The Health Information Associate is a member of the Health Information Management team at Spectra Health. They balance their time between two key areas of the Health Information Management team: records and referrals. They work to ensure that health records remain secure and are disseminated in accordance with company policy and federal law. They also work to process and maintain clinical referrals both incoming and outgoing to community partners of Spectra Health. This position communicates with all teams at Spectra Health but works closely with the Clinical Records Specialist and Clinical Referrals Specialist to provide support to those respective specialties.

ORGANIZATIONAL PHILOSOPHY:

• Privacy & confidentiality: Maintain strict adherence to privacy and confidentiality protocols, ensuring the protection of both patient and employee information in accordance with Spectra Health's policies.
• Champion organizational values: Promote and embody Spectra Health's core values of Compassion, Trust, Respect, Equity, and Inclusivity in all interactions and decision making processes.
• Culture of safety: Foster a culture of safety; proactively addressing hazards, incidents, and security concerns while contributing to a positive and safe work environment for employees and patients.
• Teamwork & collaboration: Approach teamwork with a positive and collaborative
• mindset, building strong relationships across departments and sharing knowledge and experiences to enhance overall organizational effectiveness.
• Be part of the solution: Actively support organizational change, offering solutions,
• participating in leadership initiatives, and championing efforts that align with Spectra
• Health's evolving mission and goals.
• Patient-centered decision making: Prioritize the best interests of Spectra Health's
• patients, ensuring quality care and positive outcomes.
• Training & meetings: Complete mandatory training requirements and attend at least
• 80% of departmental meetings to stay informed and aligned with organizational goals and policies.
• Policy adherence & compliance champion: Strictly adhere to all Spectra Health
• policies and procedures, and act as a departmental advocate for Spectra Health's Compliance Program activities

ESSENTIAL JOB FUNCTIONS:

• Scan, label and attach paper health information to the appropriate health record as it is received from other health partners.
• Processes Requests of Information (ROIs) from patients and/or other health partners in accordance with company policy and federal law.
• Communicate directly with patients regarding health record questions including the status of referral(s), and other pertinent information.
• Process, organize, and deliver clinical referrals and related materials.
• Be able to track and or find records and referrals as requested by other staff.
• Other duties assigned and deemed appropriate by the Data Quality Manager.

JOB QUALIFICATIONS:

Required:

• High school diploma or equivalent certificate
• 1 year of experience in a healthcare setting
• Strong attention to detail
• Excellent verbal and written communication skills
• Proficiency with Electronic Medical Records and Microsoft Office products

Preferred:

• Previous experience with Epic and Dentrix EMRs
• Knowledge of insurance carriers and medical assistance programs

PHYSICAL REQUIREMENTS: The Health Information Associate position is primarily a desk

job that requires the ability to sit for long periods of time (up to 8 hours) at a desk or workstation. Periodically, the position requires lifting or carrying items that would be appropriate in an office environment, not more than 20lbs.

REMOTE WORK: The Health Information Associate is not eligible for hybrid or remote work. For more information about remote work, please see HR Policy 1.28 – Remote Work.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Spectra Health provides job opportunities, salaries and benefits, training, promotions, facilities, and other conditions of employment without discrimination based on race, color, national origin, religion, sex, age, disability, genetic information, or any other characteristic protected by federal or state laws. Spectra Health does not retaliate against applicants, employees, or former employees for filing a charge or complaint of discrimination, participating in a discrimination investigation or lawsuit, or opposing discrimination.

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