Analyze business process issues and improvement opportunities to understand requirements for the purpose of providing solution recommendations to the business and IT management, as needed, to optimize the use of the Workday application and improve the end user experience. Manage users, security roles, and approval workflows. Document and assist users in defining business requirements, process maps, and use cases. Investigate feature requests and new application features. Understand software functionality and recommend appropriate solutions to drive business effectiveness and efficiency. Develop user training materials and deliver end-user training as required. Provide recommendations to the business for best use of Workday. Investigate problems with Workday ERP modules, diagnose and perform root causes, and resolve issues. Verify data integrity, functional integrity testing, and data maintenance. Fulfill ad-hoc business reporting needs and assist with interpretation of data. Establish a complete understanding of the system architecture and infrastructure components. Aid in Workday patch management and upgrade planning/execution. Support installation of new application features (new implementations and standard upgrades). Manage changes under change control to ensure system remains in a state of validation/regulatory compliance and is in line with site and corporate documentation, as well as regulatory requirements. Provide end-user application support on-demand including troubleshooting and resolution. Smoke test and analyze new product functionality as per the change request process. Interact with Service Desk to coordinate support activities and application knowledge transfer. Proactively raise technology-related risks, issues, and opportunities. Understand current metrics and define Key Performance Indicators (KPIs) to support departmental and company objectives. Support Audits and Periodic Review processes as required. Ensure adherence to OLAs with the business and vendor SLAs. Adhere to Project timelines and budgets. Minimum Requirements: Bachelor’s degree in Information Technology, Information Systems, Business Administration, or a related field. Must have 3 years of experience as an HR Compliance Analyst or a related analytical role. Must have 3 years of experience in: Workday software utilization; Workday HR and finance systems architecture; interpreting, processing, and translating business requirements to system functionality; working with validated systems; working within a Computer System Validation Framework; systems development life cycle; computer systems validation; application development; systems integration; supporting the continuous improvement of Workday systems; and user management including security role creations. Up to 10% U.S. domestic travel is required. Must have legal authority to work in the U.S. EEOE.
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