Job Description

Intake Specialist (In-Office if Local / Remote if Non-Local)

Join to apply for the Intake Specialist role at United Wound Healing.

Base pay range: $19.00/hr - $23.00/hr

Location: Puyallup, WA - In-Office if Local / Remote if Non-Local

Employment type: Hourly, Non-Exempt; Full-Time

Hours: Typical hours are Monday through Friday; 7:30am - 4:00pm PST, occasional overtime depending on claim volume

Main Responsibilities

• Audit patient intake packet and identify a new patient versus a readmitted patient
• Create patient profile and ensure correct data entry of demographics
• Accurately verify eligibility for each insurance payer identified, and update patient profile with correct COB
• Navigate multiple insurance payer sites to verify patient eligibility
• Make outbound calls to insurance eligibility departments
• Collaborate with facility's business office regarding insurance verification
• Verify possible Medicaid coverage for every registration
• Identify payers where prior authorization is needed and submit authorization request accordingly
• Create detailed documentation surrounding work performed on each individual account
• Prioritize registration completion based on urgency and day of wound rounds
• Respond to intake inquiries via email and/or phone
• Complete accurate and timely data entry of the patient's past medical history and allergies
• Ensure all patient visits are added on the providers daily census within EMR
• Prep new patient electronic chart for providers
• Answer incoming business office phone line
• Other duties as assigned

Qualifications

• 1-2 years medical billing experience and working with insurance companies is required
• Must live in one of the following states: WA, OR, ID, UT, AZ, TX, VA, FL, GA, PA, IA
• Acute attention to detail with a strong, self-sufficient work ethic
• Excellent organization and time management skills
• Ability to prioritize workload and have a strong sense of urgency when time sensitive situations arise
• Proficient with computers and navigating within multiple applications
• Proficient in MS Office (Teams, Outlook, Excel, Word)
• Strong verbal and written communication and customer service skills; able to listen and communicate effectively with leadership, providers, and co-workers
• Knowledge of applicable federal, state and local laws and regulations including HIPAA and OSHA requirements pertinent to medical practices
• Ability to collaborate with other UWH team members electronically via email, messaging, and telephone conferences
• Goal-oriented and a consistent performer
• Self-motivated, punctual, dependable, and able to work independently
• Trustworthy with a positive and professional attitude

Benefits

• Medical/Dental/Orthodontic/Vision/RX - 80% towards employee monthly premiums, HSA matching, dependent coverage available at employees expense
• Employer Sponsored Life, AD&D, and Disability Insurance
• Voluntary Supplemental Insurance: Accident, Cancer, Critical Illness, STD, Life
• Paid Time Off: Accrual up to 132hrs (16.5 days) your first year of employment based on FTE status
• 8 paid Holidays for full-time employees
• 401(k) match on first 4%
• Core Values that promote work-life harmony
• Collaborative workplace culture

We are a drug-free workplace. All offers of employment are contingent upon a successful drug screen and criminal background check. EEO.

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