Job Description

Responsible for the effective development, coordination and presentation of training and programs of GMS for all employees. Audit GMS process site wide and relay all findings to Safety Director.  Cascade implementation needs to employees and perform hands on training.  

Job Responsibilities

•    Provide visible, high-energy service.  Demonstrate a positive attitude, excellent guest service skills and be a team player.
•    Develop, coordinate, and deliver resort-wide GMS training.
•    Complete hands-on training
•    Complete Layered Audits with TL/GL 
•    Complete follow up evaluations from audits with POM/CL and TL/GL
•    Complete Quarterly GMS Calibration site wide
•    Produce and maintain a training calendar.  
•    Coordinate the team leader onboarding/offboarding process along with qualification standards.
•    Communicate and execute relevant workshops and schedules to managers, online, and in person. 
•    Design, plan and present staff orientations.  
•    Administer employee recognition programs including delete and assist in planning staff parties.
•    Prepare a variety of reports, service scorecards and measurements around GMS process.
•    Create and maintain training books and audio-visual training aids.
•    Present Monthly GMS Basketweaves with each building
•    Know and comply with all company policies and procedures regarding safety, security, emergencies and energy.
•    Report to work on time and in complete uniform.
•    Other duties as assigned.

Qualifications

• Bachelor’s degree in education, business management, or other relevant discipline plus one to three years business and resort experience or a combinations of education and experience from which comparable knowledge and skills were acquired.
• Previous guest service and/or training or teaching experience desirable.
• Superior communication, written, multi-tasking and presentation skills.
• Confident and assertive enough to provide on the spot service training.
• Must be computer literate; proficiency with Microsoft 365 suite.
• Must be highly organized and have great attention to detail.
• Ability to deal effectively with all company staff. Proven ability to lead by example and foster mentoring relationships.
• Experience in meeting facilitation desirable.

Education

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