Job Description

Job Description

Job Description

At Lexus Carlsbad, we're seeking a motivated individual to join our team as a Lexus Technology Consultant / Service Concierge. This entry-level position serves as a gateway to a rewarding career in automotive service, with the potential to advance into a Service Advisor role. You'll be the first point of contact for guests seeking assistance with their vehicle's technology and service needs, providing a unique opportunity to gain hands-on experience in the automotive service industry while delivering exceptional customer experiences.

What We Offer:

• Excellent Culture
• Advancement opportunities!!
• Medical, Dental, and Vision Plan
• Company-paid Life Insurance
• 401(k) savings plan and matching program
• Paid Vacation
• Tuition Reimbursement

Key Responsibilities:

• Assist guests with Lexus vehicle technology, providing demonstrations and troubleshooting support.
• Manage incoming calls on the service hotline, addressing inquiries and scheduling appointments.
• Support loaner desk operations, ensuring seamless vehicle transitions for guests.
• Serve as a valet on the service drive when needed, ensuring timely and courteous service.
• Provide shuttle services to guests as required.
• Collaborate with Assistant Service Consultants to streamline service operations.
• Develop expert-level knowledge of Lexus vehicle features and technology.
• Troubleshoot and resolve customer concerns related to vehicle technology.
• Maintain a professional appearance and adhere to company standards.
• Perform other duties as assigned to support dealership operations.

Qualifications:

• High school diploma or equivalent; 1–2 years of automotive experience preferred.
• Strong customer service skills with the ability to identify and address guest needs.
• Excellent verbal and written communication skills, with attention to detail.
• Proficiency in computer applications; experience with Reynolds and Reynolds software is a plus.
• Valid driver’s license with a clean driving record, supported by insurance.
• Alignment with company values: Integrity, Teamwork, Innovation, Respect, and Excellence.

We are an EOE/M/F/D/V Employer and support a drug-free workplace

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