Job Description

For more than a century, Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic, and wheelchair innovations and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,100 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

We are looking for a Logistics Support Representative in AZ (Mesa, Chandler, Tempe Area). The position will be in a new office location starting in November. (Remote until November; in-office 5 days a week starting in November)

The Logistics Support Representative is responsible for supporting the Logistics Department by processing product orders, updating the Brightree operating system with payer and material data, and communicating with customers by phone and email.

Duties & Responsibilities

• Process all product orders and invoices in SAP and Brightree, serving as the primary customer support/resolution contact for order status.
• Communicate order and invoice details with purchasing, distribution, sales, and billing teams as necessary.
• Monitor supplier shipments to ensure on-time delivery of purchase orders, meeting internal sales order requirements.
• Maintain inventory and material master data (HCPCS, price, cost, item #, description, etc.) within the Brightree database.
• Manage returned materials, coordinate with distribution and suppliers for material returns, dispositions, and adjustments of purchased materials not meeting specifications.
• Create new price tables and update them periodically in Brightree as required.
• Perform other duties as assigned.
• Must be available to work one Saturday (overtime) per quarter or as needed.

Qualifications

• Ability to prioritize and manage multiple tasks to completion.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office software.
• Ability to listen to and understand verbal and written information.
• Ability to work independently.
• Skilled in handling multiple tasks, prioritizing, and adapting to changing priorities.
• Knowledge of HCPCS billing codes and Brightree EMR.
• Remote until November; in-office 5 days a week starting in November. Willingness to work onsite in Tempe, Chandler, or Mesa area (TBD).

Minimum Qualifications Education, Experience, Certification, & Licensure:

• Minimum 2 years experience in the Healthcare Industry, preferably in Customer Service or Medical Billing within the orthopedic or medical device industry.
• HS diploma and relevant work experience; BA degree is a plus.

Benefits include:

• Medical and Vision insurance.
• Health savings accounts with employer contributions.
• Flexible spending account options.
• Company-paid life insurance.
• Paid time off and company holidays.
• Floating holidays.
• 100% company-paid short and long-term disability insurance.

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