Job Description

Job Description

As a Pre-Arrival Manager, you will develop and implement marketing programs and promotions in order to achieve budgeted targets for tours, net sales volume while maintaining budgeted costs. Key focus around improving processes, coaching and training to increase efficiencies and overall production. Position will directly manage the prearrival renter team, prearrival activity team and will have oversight on Tour Coordinator functions and Aloha Ambassador Program. In addition, will support the day-to-day operations of the following Prearrival teams: Owner, Renter and Activity Concierge.

HERE'S WHY YOU'LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:

• Pay rate: $65,880, total target comp (including comp plan/variable pay) with a total target of $120,000.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

SCHEDULE DETAILS:
Our Manager Pre-Arrival will work a flexible schedule to include weekends and holidays.

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Mentor, coach and train team members on a daily basis through shadowing and one on one training sessions. Must provide both positive and negative feedback in an effort to improve efficiencies, maximize production and to provide high quality customer service.
• Responsible for conducting daily informational, motivational and/or training meetings with team members to help create a positive team environment.
• Works with management to provide recommendations and/or develops operating procedures, training programs, incentives, and marketing programs. 
• Works to continually improve lead allocation process to ensure leads are going to the right ME at the right time to increase overall tour flow. Also assigns leads as needed.
• Oversee Tour Coordinator operations to ensure that the marketing department has the right support to achieve their monthly goals
• Review call data to provide solutions on how to increase efficiencies
• Will collaborate with Database Marketing and Digital Marketing to ensure we are receiving the correct leads and to coordinate our digital marketing strategy
• Collaborate with site marketing and sales leaders to drive synergies to increase tour flow and net sales volume which involves travel to Oahu, Waikoloa, Maui and Kauai.
• Development and execution of new marketing programs and services.
• Assist with timely creation, posting, and/or adjusting of team member schedules.
• Coach agents on performance, and issue verbal and written disciplinary or progressive counseling when needed

What are we looking for.…

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. 

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Proven ability to provide excellent leadership skills and to motivate and train teams.
• Prior timeshare, hospitality, call center, sales or customer service experience.
• Proven ability to exceed performance targets and deliver customer satisfaction
• Minimum 2 years supervisory experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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