Job Description
Part-Time Madison Senior Center Receptionist Location Madison, AL :
General Position Summary
RSA Retirement Benefits Part-Time Position with Madison Senior Center. Pay Range for this position is $16-$17.66 per hour based on experience. Serves as the primary Receptionist for the Madison Senior Center and serves a critical role as the first impression of, face of, and voice of the City of Madison Community Center. Serves as a courteous, helpful information resource for all Madison Senior Center and Recreation department activities (in person and on the telephone). Provides courteous and positive customer service to all visitors. This is a job share position requiring availability and flexibility to ensure there is seamless receptionist coverage during business hours.
Examples of Responsibilities
Essential Functions/Major Responsibilities:
- Unlock entrance door upon arrival and locking the door at the end of the business daily.
- Update and refilling literature rack and counter rack.
- Greet each visitor warmly and professionally.
- Screen visitors to Madison Senior Center as needed.
- Serve as first line of resource for all telephone questions: must have knowledge of all meetings, processes and events at Senior Center.
- Answer telephone promptly and direct all calls accurately using a multi-line phone system.
- Take complete and accurate messages.
- Distribute all handouts available regarding Senior Center and/or activities (including newsletter, Senior Center calendar, guest and membership packet information).
- Assist in completion of computer input for registrations, room rentals, etc.
- Perform data entry tasks (including Excel spreadsheet work) to assist Madison Senior Center.
- Maintain process notebook and documentation to ensure seamless service.
- Perform other tasks and simple projects as assigned through Madison Senior Center office.
- Verifies Senior Center Memberships.
Secondary Functions: - Post all facility holiday and special event closings as needed.
- Assist members with computer room access/sign-in.
- Deliver interoffice mail and daily deposits to City facilities as needed, driving city vehicle.
- Assists the Senior Center Superintendent and Director of Parks and Recreation as needed.
- Performs other duties as assigned by Senior Center Superintendent and Parks & Recreation Director or Assistant Director.
Job Conditions: - Strong background record required, due to accessibility to employee and city property, public and senior citizens.
- Normal office working conditions.
- May require work in an environment where there are temperature fluctuations, noise, poor ventilation, dirt, dust, etc.
- May require occasional overtime and work on weekends.
- Must be able to work varying hours, extended hours, weekend and holidays and at times with little or no notice, etc.
- Must maintain a strong driving record for city insurance purposes and record may be checked periodically by the City.
Minimal Qualifications
Education and/or Experience:
- High school diploma or equivalent required.
- Experience working with general public preferred.
- Experience in general office/receptionist duties, computer experience, use of multi-line telephone system, email communicating with the general public, etc.
- Driver's license and strong driving record required for use of city vehicle.
Supplemental Information
Knowledge, Skills, and Abilities:
- Strong receptionist skills, including strong social interaction, communication skills and phone etiquette.
- Verbal skills to communicate information and needs to public officials, general public, coworkers and supervisor.
- Ability to work independently with little supervision.
- Knowledge of basic receptionist duties.
- Knowledge of computers, software (Microsoft Office, Word, and Excel), printers, etc. and strong data entry skills.
- Ability to follow instructions.
- Writing skills to write receipts, messages, etc.
- Reading skills to understand written instructions, memos, policies and procedures, facility forms, etc.
- Listening skills to understand verbal instructions and information.
- Strong team skills to interact positively with co-workers.
Job Scope: - Must consistently demonstrate a high level of courteous customer relations and communication skills.
- Must consistently demonstrate a high level of judgment and discretion required for accessing and maintaining confidentiality and sensitive information.
- Perform Madison Senior Center communication of information, customer relations, receptionist duties with little to no directions, operating from established directions and instructions.
- Maintain professional appearance and demeanor at all times as a primary representative of the Madison Senior Center and Madison Community Center.
Physical Capabilities: - Ability to see well enough to observe patrons, facility forms, etc. (corrective lens acceptable).
- Ability to read well enough in order to read memos, letters, reports, etc.
- Ability to be mobile in order to deliver handwritten messages, assist public, etc.
- Ability to bend, climb, stand in order to complete job tasks.
- Ability to lift 15lbs with or without reasonable accommodations.
- Ability to hear well enough to understand normal conversation, hear persons from a distance, hear telephone, etc. (hearing aid acceptable).
- Ability to communicate verbally and orally with general public, coworkers, supervisors and senior citizens/patrons and to be heard from a distance.
- Use of hands and fingers to type, write, file and operate office equipment.
- Ability to work on computer for extended periods of time.
- Ability to sit or stand for extended periods of time.
Job Tags
Hourly pay, Holiday work, Temporary work, Weekend work,