Job Description

Location:  Harrisburg, PA
Position Type: Hybrid
Hybrid/Onsite Schedule: 1 week a month onsite
Contract Length: 1 year + extension

Position Overview:

This role is responsible for configuring, developing, and supporting Microsoft Dynamics 365 CE CRM solutions, with a focus on seamless integration, user adoption, and performance optimization. The position requires close collaboration with technical teams, business stakeholders, and end-users to deliver effective solutions that improve system functionality and customer experience.

Duties:

• Configure and develop Microsoft Dynamics 365 CE CRM solutions based on functional and technical requirements.

• Collaborate with technical leads, project managers, and stakeholders to ensure successful project delivery.

• Define and support requirements for integrating Dynamics 365 CE with contact center applications, self-service portals, ERP systems, and payment gateways.

• Ensure seamless integration, high performance, and efficient data flow across systems.

• Configure Dynamics 365 Customer Service functionality, including Channels, Workstreams, Unified Routing, and Omnichannel features.

• Support end-user training programs and promote user adoption through effective change management.

• Provide ongoing support, optimization, and enhancements to Dynamics 365 CE solutions.

• Identify and implement improvements to increase system functionality and user experience.

• Collaborate with technical teams to align customizations and integrations with business needs.

• Build and manage Continuous Integration/Continuous Delivery pipelines within Application Lifecycle Management best practices.

• Lead and participate in project team activities for enterprise system initiatives.

• Develop and maintain strong relationships with technology staff, business owners, sponsors, vendors, and key clients.

• Work independently to complete assigned tasks while adhering to organizational policies and standards.

• Utilize software tools and technology platforms effectively in daily responsibilities.

Required Skills:

• 5+ years of experience developing and configuring business applications in Microsoft Dynamics 365 CE.

• In-depth understanding of Dynamics 365 CE capabilities, including Customer Service, customization, configuration, and user management.

• Strong knowledge of contact center applications (Telephony, IVR), self-service portals, and mobile applications.

• Proven success delivering at least two Dynamics 365 CE implementation projects for high-volume contact centers.

• 3+ years of experience configuring Customer Service functionality such as Omnichannel and Unified Routing.

• Hands-on experience integrating Dynamics 365 CE with ERP systems and payment gateways.

• Familiarity with Agile development methodologies.

• Proficiency in Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps Testing Module.

Required:

• Dynamics 365 Fundamentals (MB-910)

• Microsoft Power Platform + Dynamics 365 Core (MB-200)

• Power Platform App Maker Associate (PL-100)

• Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

• Power Platform Developer Associate (PL-400)

Certifications (Required):

• Dynamics 365 Fundamentals (MB-910)

• Microsoft Power Platform + Dynamics 365 Core (MB-200)

• Power Platform App Maker Associate (PL-100)

• Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

• Power Platform Developer Associate (PL-400)

Certifications (Preferred / In Progress):

• Power Platform Functional Consultant Associate (PL-200)

• Dynamics 365 + Power Platform Solution Architect Expert (PL-600)

• MS Dynamics Fast Track recognized architect

• Microsoft Most Valuable Professional (MVP) recognition

Soft Skills:

• Strong analytical and problem-solving ability

• Excellent communication and interpersonal skills

• Ability to lead and collaborate with cross-functional teams

• Detail-oriented with strong organizational and project management skills

Additional Beneficial Skills:

• Experience with enterprise business solutions, particularly SAP projects

• Knowledge of ITIL / ITSM practices and methodologies

Job Tags

Contract work, Work at office,

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