POSITION SUMMARY/RESPONSIBILITIES
Acts as a subject matter expert in Call Center training and engagement functions related to Community First Member Services staff. Responsible for department onboard training of new hires with consistent supervision throughout the training period to include providing Sr. Management with training results prior to transitioning to call center and for 90-day evaluation documentation. Be compliant to any NCQA reporting, ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA) related to policies regarding all aspects of operations within the Member Services Call Center unit. Responsible for any policies to be updated and/or implemented.
EDUCATION/EXPERIENCE
Bachelor's degree in Business, Communications, Education, Health Care Administration, or related field is preferred but not required. Minimum of 4 years customer services experience and training in lieu of education is acceptable.
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