We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Previous experience in a customer support role
Proven track record of over-achievement on quotas
Strong phone and verbal communication skills, plus active listening skills
Comfortability with CRM systems and best practices
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
...This hybrid role will involve providing strategic leadership for all finance and operations functions while partnering with the Co-CEOs and Board of Directors. Ideal candidates will have extensive experience in nonprofit management, strategic financial oversight, and...
...Exciting Opportunity for Ambitious Freight Brokers! Are you an active and driven Freight Broker eager to take your career to new heights? Look no further! Join our dynamic team at (HFS) and unlock your full potential in the booming logistics industry. Why Choose...
...DirectEmployers to promote this job for Amazon. Clicking "Apply Now" or "Read more" on Lensa... ...merch, make-on-demand, customer returns, Prime Now, and general fulfillment. You will be... ..., for our super-fast (2-hour or less) delivery service. Duties & Responsibilities...
...Certification is now paid! If you have worked in customer services and... ...with working outside of the home. The Arise Platform has... ...a Fintech Customer Support Representative: Receive inbound calls... ...through virtual channels (email, chat, video calls). No degree...